5 Ojo Street
Eureka Springs, Arkansas  72632

Call us toll free at:  800.656.6734

Email us at innkeeper@5ojo.com

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ABOUT THE INN

1. Where is 5 Ojo Inn Bed and Breakfast?

We are located in the Eureka Springs historic district, on the upper historic loop (Kings Highway) and only a six minute walk to downtown shopping, galleries and restaurants.

2. How long has the B&B been operating?

5 Ojo Inn Bed and Breakfast has been in operation since 1987.

3. Is your bed and breakfast wheelchair accessible?

No.

4. Do you have an outdoor hot tub?

Yes. We have a large hot tub which we keep heated all the time.

5. Is there off street parking available at the inn?

There is free off street parking for every guest.

6. What amenities do you offer?

All of our rooms have cable television, refrigerator, sodas, water, snacks, soaps, shampoos, spa fragrances, clock radio (some with CD capability), extra pillows and blankets.  We also have irons, ironing boards, hair dryers, and a VCR and DVD for your personal use upon request.

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ABOUT EUREKA SPRINGS

7. Is the neighborhood safe?

Eureka Springs is a very safe community and the streets are all safe to walk (but do watch out for slippery limestone sidewalks).

8. How long does it take to get to Eureka Springs?

Here are some estimated times from various cities:

9. Where is the closest airport?

Northwest Arkansas airport (XNA), also called the Fayetteville airport, is in Bentonville, AR, about 1 1/4 hours drive from Eureka Springs. Springfield, Missouri airport is about 2 hours from Eureka Springs.

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CHECK-IN AND CHECKOUT

10. What time is check-in?

Check-in time is from 3:00 p.m. to 9:00 p.m. 

11. Why do you need to know when we'll arrive?

First, we want to ensure we have your room ready. Second, there are times when we have to leave the premises for shopping, doctor's appointments, etc. By knowing approximately when you'll arrive, we can schedule our day to make sure we're here when you arrive.

12. Can I check in earlier than 3:00 p.m?

We don't have much time between breakfast and check-in time to get the rooms clean. But, there are times when we can have a room ready prior to 3:00 p.m.  If you think you will be arriving early, let us know. While we can't guarantee we can accommodate you, we will try to have your room ready.

13. What if I won't be arriving until after 9:00 p.m.?

For those arriving later than 9:00 p.m. we usually leave a note on the front door with your name on it.  Inside will be a map showing you where your room is.

14. What time is check-out?

Checkout is at 11:00 a.m.

15. Can I checkout later than 11:00 a.m?

If you need a little extra time checking out, please let us know ahead of time. Depending on the check-in time of the next guest checking into your room, we may be able to accommodate you.

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ONCE YOU ARRIVE

16. Do you have curfew hours at the inn?

No. You will have keys to the inn and can come and go as you please.

17. Is it customary to leave tips?

As innkeepers, we don't expect anyone to leave tips for us. You can leave a tip for the housekeeper who makes up your room if she's done a good job. But, it is never required.

18. Where are some good places to eat?

See our restaurant recommendations by clicking here.

19. Can you help me plan things to do in Eureka Springs, Arkansas?

We are more than happy to offer our advice and opinions. For advance planning, you can contact us prior to your arrival.  Or, when you arrive at the inn, please ask. To get you started, see our Things to Do Page. Other sources are the Tourist Bureau website and the Chamber of Commerce.

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ROOMS

20. Do you have cooking facilities?

No. We do have two rooms (Carriage House and Anniversary Suite) with a wet bar which has a microwave.

21. Can I connect my laptop to the Internet or is there a way to check my email?

We have high speed wireless internet (WI-FI) available from all rooms.

22. Will any of your rooms accommodate more than two people?

Yes. The Veranda and the Studio can accommodate up to four people. There is an additional charge for the third and fourth person in a room.

23. What size beds do your rooms have?

We have two rooms with king beds (Country Cottage and Grandma's Attic). All other rooms have queen beds.

24. Do you have non-smoking rooms?

All or our rooms and indoor common areas are non-smoking.

25. Can we bring candles, incense or patchouli to burn in the room?

We provide candles in the room. We don't allow you to bring your own candles because of potential fire damage. Incense and patchouli are not allowed as they leave odors that some people are bothered by.

26. Do you provide housekeeping services?

Each day that you are here we will do light cleaning of your room and replenish any amenities that you have used.

27. Do your rooms have televisions?

Yes.

28. Do your rooms have alarm clocks?

Yes.

29. Do you offer cribs and rollaway beds?

We have one rollaway which can be used in some of our rooms. We do not have any cribs available.

30. Do your rooms have irons and ironing boards?

No. However, we do have irons and ironing boards available for you to take to your room.

31. Do the rooms have VCRs, DVDs, or CD players?

The rooms do not have VCRs or DVDs; however we do have a VCR and DVD available for you to take to your room.   Some of our rooms have CD players.

32. Do your rooms have private baths?

Yes, all of our rooms have their own private bath.

33. Do we have to share a bathroom with anyone?

No, we don't have any shared baths.

34. Do you have rooms with Jacuzzis or whirlpool tubs?

We have nine rooms with Jacuzzi tubs.

35. Do you have phones in the room?

No. Most people bring their cell phones, but if you find you need to make a call while you are here, you are more than welcome to use our phone (there is no charge for this).

36. Are your rooms air conditioned?

Yes.

37. Do you have any rooms with fireplaces?

Seven of our rooms have fireplaces.

38. Do you have any suites?

We have three suites, the Anniversary Suite, the Veranda, and the Studio. The Honeymoon Suite and the Country Cottage also each have a couch for relaxing.

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BREAKFAST

39. When is breakfast served?

During the week we normally serve breakfast at 9:00 a.m.  During the weekend we normally serve between 8:30 a.m. and 9:30 a.m.

40. Is breakfast served every morning?

Yes.

41. What type of breakfast do you serve?

We serve a three-course plated breakfast. We start with a fruit course (like Blueberries and Cream), then a main course (for example, Crème Brule French toast with peppered bacon; or Eggs Mornay with herbed potatoes and Sun-dried tomato sausage), and then finish with a dessert (like Chocolate Amaretto cake).

42. Can our dietary needs be accommodated (e.g., vegetarian, low sugar, etc.)? What if I can't eat eggs or something else?

We are more than happy to accommodate your diet. Please let us know prior to your arrival so we can ensure we have something prepared for you that fits your dietary needs.

43. Do we choose our breakfast from a menu?

No, we serve a single menu to everyone each morning.

44. Can we have breakfast delivered to our room?

Yes, for a small additional charge.

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RESERVATIONS AND AVAILABILITY

45. Are there a minimum number of nights we have to stay?

On weekends we usually have a two night minimum. For some holiday and festival weekends, we may have a three night minimum.  During the week we do not have any minimum night requirement except during holidays and festivals. You may also checkout our Last Minute Internet Specials page for any weekend one night stays we may have available

46. Do you accept single night reservations on the weekends?

Normally we do not accept single night reservations on the weekend or during festivals. There are occasions when a room will come available for a Friday or Saturday night only stay.  Checkout our Last Minute Internet Specials page for any weekend one night stays we may have available or contact us to check availability.

47. How can I check the availability of your rooms?

Availability of all our rooms can be checked by going to our availability page and clicking on the availability link.

48. How can I make a reservation?

You can call us at 1-800-656-6734 or you can book online by going to our availability page.

49. Can I use my credit card to pay for the room?

Yes, we accept most credit cards.

50. What if I don't have a credit card to pay with?

We also accept cash or travelers checks.

51. Do you have special packages?

Yes, check our specials page.

52. Is breakfast included in the price of a room or suite?

Yes, you get our three-course breakfast each morning.

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DEPOSITS AND CANCELLATIONS

53. Do you require a deposit?

Yes. If reserving by credit card, we take a one nights deposit. If paying by check, we require that the check arrives within five days of making the reservation.  If you are making the reservation less than two weeks from your arrival date, you will need to over night the check to us.

54. What if I have to cancel after making a reservation?

There is a $25 processing fee for all cancellations. If a cancellation notice is received 10 days or less (30 days for groups of 3 or more rooms) prior to the arrival date, a full charge will be made. If the vacancy is filled, a refund will be made less a $25 processing fee. No refunds on early departures.

55. Even though I cancelled less than the required cancellation period from my arrival date, why would you charge me for a room which I won't use?

We understand that sometimes situations arise you aren't in control of that force you to change your plans.  Unlike hotels or airlines that have enough rooms or seats to allow them to engage in overbooking to cover cancellations, we are a small inn and don't have that opportunity.  Therefore, once a reservation is made, we turn away everyone else who wants a room, so a cancellation has a major impact on us and it makes it very difficult to re-rent a room so close to the arrival date as most people have already made their plans.

56. Why is there a cancellation fee?

The fee is to cover the administrative cost and fees charged us by the credit card companies.

57. Why is there a 30 day cancellation period for groups?

We define a group as three or more rooms. The reason there is a 30 day cancellation policy is that re-booking multiple rooms can take a longer time than rebooking just a single room.

58. Are deposits required when using a gift certificate?

Yes.  The gift certificate can be applied to your deposit amount.

59. What if I reserve with a gift certificate and have to cancel?

Our cancellation policy applies when using a gift certificate. If you cancel ten days or less from your arrival day (30 days for groups) and we can't re-rent the room, the gift certificate will be considered used and will be applied to the amount due.

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CHILDREN, PETS AND SMOKING

60. Is your accommodation suitable for children?

We do allow children ten years old and older. For younger children, please call us as we are sometimes able to accommodate young children.  We can only handle a maximum of two children at our inn (this is the total for the complete inn, not on a per room basis).

61. Do you allow pets?

Yes. Pre-approved pets (dogs only) up to 50 pounds are welcomed in either the Carriage House room or the Anniversary Suite. There is a $20 per day charge for the pet. We only allow one guest with a pet on the premises at any given time. Therefore, our approval must be obtained prior to booking your reservation.

62. Is there a facility close by to accommodate my pet?

Yes. We use a local pet day care center ourselves that has a couple of rooms' setup with couches, beds and a television to make your pet feel right at home.  They also have a very large outdoor area where your pet can exercise.

63. Do you allow smoking at your inn?

Smoking is only allowed outdoors. See our smoking policy to view the fees charged for smoking in your room or inside common areas.

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THIS IS MY FIRST TIME AT A B&B. WHAT SHOULD I EXPECT?

First time bed and breakfast guests often wonder what it's like to stay in a B&B.  Here are some of their most asked questions and our answers to them.  Also, checkout the rest of the FAQ section for additional information.

64. Do we have to eat breakfast with everyone else?

During the weekend you can come anytime between 8:30 and 9:30 a.m. We have tables for two, four and six to eight, so you can either sit with others or by yourselves.

65. Do I have to share a bathroom?

No. We have no shared bathrooms.

66. Can I come and go as I please?

Yes. You will have keys to the inn and your room and are free to come and go as you please.

67. I feel uncomfortable staying in someone's residence. Is this a normal reaction?

This is a common feeling among first time guests.  Be assured you are welcome anywhere in the inn. We have our own living quarters so you won't be disturbing us or any other guests.

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